Privacy policy.

This policy applies to information collected through jardinestudio.com, contact forms, booking links, email, and normal project communication with Jardine Studio.

Jardine Studio is based in Toronto, Ontario, Canada. Some service providers we use may process information in Canada, the United States, or other countries where they operate.

We collect information in three main ways.

Information you give us

When you contact us, send a brief, book a call, or email directly, we may collect:

• name
• email address
• company or project name
• website URL
• project details
• budget or timeline information
• anything else you choose to include in the message

We do not collect payment card or banking information through this website.

Information collected automatically

When you visit the site, your browser and our hosting providers may process basic technical information such as:

• IP address
• browser and device information
• referring page
• pages visited
• performance and error data
• approximate location derived from technical data

We use this to operate the site, understand performance, prevent abuse, and improve the website.

Information created during project work

If we work together, we may keep project notes, briefs, site audits, strategy documents, technical information, login or access records, and communication history needed to deliver the work.

We use information to:

• reply to inquiries and project briefs
• schedule project calls
• scope and quote work
• deliver SEO, web development, consulting, and related services
• operate, secure, and improve the website
• prevent spam, abuse, or misuse of the contact form
• maintain business records
• meet legal, tax, accounting, or contractual obligations

We do not sell personal information. We do not use personal information to build advertising profiles. We do not use third-party advertising pixels on this site.

Jardine Studio may use AI-assisted tools in our work, but we do not use your inquiry or project information to train public AI models.

If AI-assisted tools are used for project work, they are used to support practical tasks such as drafting, summarizing, structuring, analysis, or workflow support. Sensitive information should not be sent to us through the website contact form. If a project requires sensitive data, we will agree on an appropriate handling process first.

We use a small number of service providers to operate the site and handle inquiries. These providers process information only as needed to provide their services to us. Their own privacy policies apply to the information they process.

• Vercel · hosting, performance, and analytics
• Resend · transactional email
• Upstash · rate-limiting and abuse prevention
• Cal.com · booking project calls

If we add new providers that materially change how information is handled, we will update this policy.

This site uses minimal tracking. We may use a first-party preference cookie or local storage to remember your theme preference, such as dark, light, or system mode.

Vercel Analytics uses privacy-friendly, cookieless analytics. The Cal.com booking embed may set cookies or process booking-related information when loaded or used. We do not use advertising cookies, retargeting pixels, or third-party ad trackers.

We keep information only as long as reasonably needed for the purpose it was collected. Typical retention by category:

• Contact form and email inquiries: kept long enough to reply and manage follow-up.
• Project records: kept during the project and for a reasonable period after, in case we need to reference the work, support the site, or meet business obligations.
• Analytics and performance data: kept in aggregated or provider-managed form where possible.
• Legal, tax, and accounting records: kept as required by applicable law.

You can ask us to delete information we hold about you, subject to legal, contractual, security, and recordkeeping limits.

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, or disclosure.

No website, email system, or online service is completely secure. Please do not send passwords, payment information, health information, government IDs, or other sensitive personal information through the contact form.

You may ask to:

• access personal information we hold about you
• correct inaccurate information
• delete information, where we are not required to keep it
• withdraw consent where processing is based on consent
• ask how information has been used or disclosed

If you are in Canada, rights under PIPEDA or applicable provincial privacy laws may apply. If you are in California or another US state with consumer privacy laws, rights may apply depending on the law and whether Jardine Studio meets the applicable thresholds. If you are in the European Economic Area, United Kingdom, or Switzerland, GDPR-style rights may apply where applicable.

We will respond within 30 days unless a different timeline is required by applicable law.

This website is intended for business and professional inquiries. We do not knowingly collect personal information from children.

We may update this policy as the site, services, tools, or legal requirements change. The updated date at the top shows when the policy was last revised.

For privacy questions or requests, email alex@jardinestudio.com with the subject line "Privacy request." We will confirm receipt within two business days where practical.