Terms of service.

By accessing this website, submitting a form, sending a brief, or booking a project call, you agree to these Terms as they apply to website use. If you do not agree, do not use the site.

We may update these Terms from time to time. The “last updated” date above shows the latest version.

You may use this website to learn about Jardine Studio, read our content, contact us, or book a project call. You may not use the site to:

• submit spam or false information
• attempt unauthorized access
• interfere with the site’s operation
• scrape, copy, or harvest content in a way that burdens the site
• upload or transmit malicious code
• impersonate another person or organization
• violate applicable law or the rights of others

We may restrict or block access to the site if we believe these Terms are being violated or the site is being abused.

Submitting a brief, emailing us, or booking a project call does not create a client relationship. A project begins only when both sides sign a statement of work or service agreement.

That agreement will define the scope, deliverables, timeline, fees, payment terms, responsibilities, and any project-specific terms. Anything on this website about pricing, timelines, services, or availability is general information until confirmed in writing.

For client projects, you are responsible for providing accurate information, timely feedback, approvals, access credentials, brand materials, content, images, legal copy, and any other items needed to complete the work.

You are also responsible for making sure you have the rights to any materials you provide, including text, images, logos, fonts, data, software, and third-party assets. Project timelines may change if required materials, feedback, approvals, or access are delayed.

Fees, deposits, invoice timing, payment deadlines, taxes, expenses, and late-payment terms are set in the signed statement of work or service agreement.

If an invoice is overdue, we may pause work until payment is received. Pausing work may affect timelines and delivery dates.

Unless the signed agreement says otherwise, final deliverables created specifically for you under a client project transfer to you after all fees owed for that project are paid. This does not include:

• Jardine Studio’s pre-existing tools, templates, libraries, systems, processes, methods, know-how, or reusable code
• third-party software, fonts, plug-ins, platforms, APIs, stock assets, or open-source materials
• draft work, unused concepts, rejected directions, or internal working files unless expressly included in the scope

Where our pre-existing materials are included in a deliverable, we grant you a non-exclusive, perpetual license to use them as part of that deliverable for your business.

You keep ownership of materials you provide to us. You grant Jardine Studio the rights needed to use those materials to perform the work.

Unless a signed agreement says otherwise, Jardine Studio may reference completed work in our portfolio, proposals, case studies, website, or marketing materials. We use reasonable discretion and will respect confidentiality, launch timing, and sensitive business information.

If a project is confidential, that should be agreed in writing.

Projects may involve third-party services such as hosting providers, CMS platforms, analytics tools, CRMs, booking tools, email providers, AI tools, payment processors, plug-ins, APIs, or other software.

Third-party services are governed by their own terms, policies, pricing, uptime, security practices, and support. Jardine Studio is not responsible for outages, changes, fees, policy decisions, or failures caused by third-party services outside our control.

Information shared during a project that is marked confidential or reasonably understood to be confidential will be treated as confidential.

We do not share client confidential information with other clients. We may disclose information when needed to deliver the work, use service providers, comply with law, enforce agreements, or protect rights and security. Disclosure is limited to what is reasonably necessary.

Our collection and use of personal information is described in our Privacy Policy. By using the site, submitting a form, or booking a project call, you acknowledge that information may be handled as described there.

We aim to make this website accessible and usable. Accessibility feedback is handled through our Accessibility Statement.

For client projects, Jardine Studio will perform the work with reasonable care and skill consistent with industry standards.

We do not guarantee specific business outcomes, including revenue, profit, search rankings, traffic, conversions, leads, bookings, quote requests, AI citations, platform approvals, or third-party indexing.

The website and its content are provided for general information. Website content is not legal, financial, technical, or business advice for your specific situation.

To the fullest extent permitted by law, Jardine Studio is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost business, or business interruption.

For any claim related to a client project, Jardine Studio’s total liability is limited to the fees paid to us for the project giving rise to the claim, unless the signed agreement states otherwise or applicable law does not allow that limitation.

For claims related only to use of the website, Jardine Studio’s liability is limited to $100 CAD to the fullest extent permitted by law.

Some jurisdictions do not allow certain limitations, so some of the above may not apply.

You agree to indemnify and hold Jardine Studio harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• your misuse of the website
• materials, content, data, or instructions you provide
• your violation of these Terms
• your violation of applicable law or third-party rights

For client projects, any project-specific indemnity terms in the signed agreement will control.

We may suspend or restrict access to the website if someone abuses the site, attempts to compromise it, or violates these Terms.

Client projects may be terminated as set out in the signed statement of work or service agreement. Termination does not remove payment obligations for work completed, expenses incurred, or amounts owed up to the termination date.

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict-of-law principles.

Subject to any mandatory rights or laws that apply in your jurisdiction, disputes related to these Terms or the website will be handled by the courts of Ontario. Client project agreements may include their own dispute terms.

Email alex@jardinestudio.com with the subject line “Terms.” We aim to reply within two business days.